Using a Managed IT service provider can be a transformative decision for your business. But how does that partnership work, and what are its tangible benefits and consequences? This comprehensive guide is an introduction to Managed IT Support Services and the benefits they can bring to the business.
What Is A Managed Service Provider (MSP) In The IT Sector?
Managed service provider – often abbreviated as MSP-is a ubiquitous term for a company that provides IT support to businesses. An MSP is a company that manages the IT infrastructure and/or systems of another company. This is generally done through an intact contract or subscription model, where the buying company pays a monthly fee for the MSP’s services.
What Services do MSPs Provide?
MSPs provide many types of IT services to their customers. A company can hire and hire MSPs to manage part or all of its IT functions. Services include:
Network management
- Maintenance of systems and infrastructure
- Software and hardware setup and maintenance
- Data storage, backup and recovery
- Cloud service solutions and applications
- Cyber security
- VoIP telephony
- Integrated mobile device connectivity
- Printer management
Based on a service level agreement, the MSP will be responsible for maintaining and monitoring these operations, often performed remotely. However, in some cases, the provider may also require site visits to resolve IT problems.
Why do Businesses Use Managed IT Service Providers?
There are several reasons why a business might consider outsourcing its IT to a managed service provider. Often, these reasons are dependent on the size of the capabilities of the business or come about due to a change in growth or direction. Based on a service level agreement, the MSP will be responsible for maintaining and monitoring these operations, often performed remotely. However, in some cases, the provider may also require site visits to resolve IT problems. Here are some key reasons why businesses can use MSP.
They Don’t Have an Existing IT Function or Team
Small businesses may not have an in-house IT department, meaning outsourced support is needed to help keep IT systems running. Without any support, systems may fail or not run efficiently, which means low productivity levels. Partnerships with MSPs help businesses avoid these issues.
The Internal Team Lacks The Necessary Skills And Experience
If the internal IT support team is lacking or the numbers are low, it may be easier for a business to top up all the necessary security protocols along with solutions for support tickets. In this example, MSP can help support holistic IT systems.
They Need Strategic IT or Telecoms Support
In some instances, an internal IT team may require additional support from a more strategic perspective or may require MSP to run the system day-to-day. In contrast, internal teams focus on business-driven initiatives.
They Need To Improve Their Cybersecurity Or Data Protection Processes
There are somewhat more hot topics in the modern workplace than data protection and security. Despite this, many businesses are not sufficiently protected from malicious cyber attacks. For this reason, a Managed IT service provider may need to add an extra layer of security and some peace of mind.
They Want Access to Better Technology
The best IT systems and software come at a premium – meaning they are often out of reach of many small and medium-sized businesses. However, partnering with MSPs can give access to these cutting-edge technologies, which in turn can help business performance.
They Require Support With a Large Project
When starting large-scale IT projects, internal teams may be overwhelmed by their workload and in some cases become unable to see Wood for trees. In these cases the MSP can be a supportive colleague, providing additional support, expertise, and knowledge to ensure the best solution to the problem.
They Are Under Development And Need Additional Support
Businesses change at a rapid pace, and this can often mean that some teams are left behind. Hiring new IT staff is a long and sometimes difficult process-not only in finding the right candidates but also in waiting for them to arrive when there is a long notice period. The MSP can respond more quickly and become an enforcer for faster business growth.
Find the Right Managed IT Service Provider
This guide gives a comprehensive overview of managing it and how big a profit it can become for your business. The main thing to remember is that many providers are competing for your business, and not all are equal. Take the time to read all the information and understand the main ideas before jumping into a partnership. If you are ready to take the next step to hire a managed service provider, call us today and we will be happy to help you create a service that works for you.
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