Why is my BSNL outgoing call not working?

Ever dialed a number, only to have the call abruptly end with a frustrating “call ended” message? If you’re a BSNL user facing this issue, you’re not alone. But fear not, fellow communicator! This guide will explore the reasons behind BSNL call ended problems and equip you with solutions to get those calls going again.

Why Choose BSNL?

BSNL, India’s state-owned telecom giant, offers a wide range of plans at competitive prices. They boast a vast network across the country, making them a reliable choice for many. However, even the best networks can experience occasional hiccups.

Types of BSNL Call Ended Problems

There are two main scenarios for BSNL call ended problems:

Call Drops: You initiate a call, it connects, but then abruptly disconnects after a few seconds or minutes.

Failed Call Attempts: You dial a number, but the call never even connects, and you might get a “call ended” message immediately.

Understanding the BSNL Call Ended Problem

Several factors can contribute to this call frustration:

Network Issues: Temporary network congestion in your area, weak signal strength, or maintenance activities by BSNL can disrupt call connections.

Phone Settings: Incorrect network selection, disabled VoLTE (Voice over LTE) for HD calls, or outdated phone software can lead to call failures.

SIM Card Problems: A damaged or faulty SIM card can prevent calls from connecting properly.

Account Issues: Low balance, inactive outgoing call service, or plan limitations can lead to call terminations.

Steps to Fix the BSNL Call Ended Problem

Now, let’s get down to business! Here are some steps you can try to fix the call ended problem:

Check Your Network Signal: Look at the signal bars on your phone. If they’re weak, try moving to a location with a stronger signal. You can also try switching between network modes (2G, 3G, 4G) to see if that helps.

Restart Your Phone: A simple phone restart can sometimes clear temporary glitches that might be causing the issue.

Verify Network Selection: Ensure your phone is automatically selecting the BSNL network. Go to your phone’s settings > Mobile Network > Network Operator and choose BSNL (automatic) if it’s not already selected.

Enable VoLTE: VoLTE allows high-quality calls over the 4G network. Check your phone’s settings for options like “Enhanced Calling” or “VoLTE” and make sure it’s enabled. (Note: This feature might be dependent on your phone model and plan.)

Check Your BSNL Account: Dial *123# to check your account balance and validity. Ensure you have sufficient balance and your outgoing call service is active.

Update Your Phone Software: Outdated software can sometimes cause compatibility issues. Check for available updates in your phone’s settings and install them if any.

Reinsert Your SIM Card: Sometimes, a loose SIM card can cause connectivity problems. Power off your phone, remove the SIM card, gently clean it with a dry cloth, and reinsert it securely.

Contact BSNL Customer Care: If none of these steps work, reach out to BSNL customer care. They can help diagnose the problem and provide further assistance. You can call them at 1800-180-1503 or visit a BSNL customer service center.


Don’t let BSNL call ended problems silence your communication. By following these steps and contacting BSNL customer care if needed, you should be able to get back to making calls smoothly. Remember, a little troubleshooting can go a long way!


My BSNL call gets connected but disconnects after a few seconds. What could be the issue?

This could be due to network congestion or a problem with your SIM card. Try the troubleshooting steps mentioned above, and if the issue persists, contact BSNL customer care.

My outgoing calls are not working, but I can receive calls. Why?

Your outgoing call service might be deactivated or your account balance might be insufficient. Check your account status and recharge if needed.

Can switching to a different network provider help?

While it’s an option, it’s worth trying to fix the issue with BSNL first. Try the troubleshooting steps and contact customer care before making a switch. They might be able to offer a solution that keeps you happy with BSNL.


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